Reviews
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Great People
Total 360 is a great warrant service. My truck went down, and in minutes I had someone reach out to me to help me through the process. They kept in touch with me and the shop to make sure everything was getting prepared in a timely manner.
Service
Great customer service Stephanie, I will be back soon..
Great customer service
While shopping around for a warranty for my truck, I came across Stephanie. She was the first US-based customer service representative I had come into looking for this product. There’s program seems to be the best one out there she made me feel comfortable in my purchase and to have protection over the road. Thank you very much for all your work and your kindness Stephanie ?.
Ease of use and helpfulness!
Jerry Thompson in the claims department was helpful, fair, prompt, and was very pleasant to work with on a recent claim that a customer of ours had. Thanks again, Jerry!
Tractor Repair
Just wanted to thank the 360 team for their professionalism and knowing the importance to getting all driver’s back on the road team definitely have your back when it comes to this. My thanks the Page who go above and beyond to explain and answer all questions about warranty coverage very professional and courteous as well as Ashley who also take time explaining and answering questions about warranty coverage. And my thanks to Karen in claims who answered my breakdown call at 4am in the morning who began to process my claim and did follow up later that morning. Special thanks to Nick Velasco really appreciate you taking the time to process claim and communicating with me and shop to get repairs approved and tractor back on the road. Nick professionalism and understanding the importance of every driver to be back on the road was able to get tractor repaired before repair deadline. Thanks Nick for getting me back on the road sooner. Really appreciate the 360 team having my back which allows me to do my job with comfort knowing that any breakdowns to occur I know the 360 team is working hard on my behalf to get me back on the road. Thanks 360 team really appreciate the great work everyone does and making sure everyone with warranty coverage is back on the road. Thank You!