How our Total 360™ Equipment Repair Programs defers from a Warranty.
An equipment repair program is essentially a service plan that helps cover the costs of repairing or replacing major components of your truck, similar to what a traditional warranty does. However, there are some key differences in how it’s structured and marketed, and these distinctions help provide more flexibility and tailored service.
Here’s a breakdown of how an equipment repair program is like a warranty:
1. Coverage of Major Components
Just like a traditional warranty, an equipment repair program covers critical components such as the engine, transmission, axles, and electrical systems. This means that if something goes wrong with one of these major systems, the repair program steps in to cover the costs, reducing out-of-pocket expenses. See out list of covered components here.
2. Protection Against Unexpected Breakdowns
An equipment repair program provides peace of mind by offering protection from the high costs associated with unexpected mechanical failures. In this way, it acts very similarly to a warranty, which is designed to cover repairs for specific parts that fail under normal operating conditions.
3. Financial Safeguard
Both warranties and equipment repair programs act as financial safety nets. Rather than having to pay out of pocket for a significant breakdown, truckers enrolled in the equipment repair program can rely on pre-negotiated rates and covered services to reduce the burden of large, unexpected repair bills.
4. Service and Repair Claims
Like a warranty, an equipment repair program allows you to submit claims when mechanical issues arise. In the case of Total360™, this process is streamlined with their 24/7 Express Claims feature, which ensures that repairs can be authorized quickly and efficiently, minimizing downtime. This quick claims process is very much like how a warranty company would handle repair claims.
5. No-Inspection Coverage
One key feature of Total360™’s equipment repair program that makes it stand out from traditional warranties is that no inspection is required to activate coverage. This eliminates delays often associated with traditional warranty programs, allowing drivers to get immediate protection and repairs without needing to go through lengthy pre-approval processes.
Why Call It an Equipment Repair Program Instead of a Warranty?
The term “equipment repair program” often suggests a more tailored or specialized service. Unlike a generic warranty, an equipment repair program is customized for the needs of specific industries—like trucking—offering more focused benefits. It often emphasizes flexibility, no long waits for coverage activation, and superior service response times, as seen in the 24/7 support Total360™ provides.
In short, an equipment repair program is just like a warranty in that it provides protection for costly repairs but is designed with more flexibility and industry-specific support to meet the real-time demands of truckers.
