Dealer Advantage, Customer Control, and the Importance of Maintenance Records
Insights from Gregg Shields of RV Haulers
When selling used heavy-duty trucks, confidence and transparency are key to closing deals. In a recent interview, Gregg Shields of RV Haulers shared how offering Total360™ provides a meaningful advantage for dealers while giving customers greater control over their coverage.
How Total360™ Creates a Dealer Advantage
Gregg explained that offering Total360™ helps remove common objections buyers have when purchasing used equipment. Coverage gives customers peace of mind and allows dealers to focus on the truck’s value rather than concerns about future repairs.
By offering coverage through Total360™, dealers can strengthen trust, differentiate their inventory, and move deals forward more efficiently.
Customer Control and Transparency
One of the key benefits Gregg highlighted is that Total360™ agreements are customer-direct. There is no “go-between” involved, which customers appreciate. The agreement is between the customer and Total360™, providing clarity and transparency throughout the process.
Total360™ is designed to be easy for customers. Once an agreement is approved, all necessary documents are provided clearly.
The Importance of Maintenance Records
It’s important for maintaining proper service records. Regular maintenance, such as fluid changes and proactive upkeep, not only helps prevent breakdowns but also plays a critical role if a claim arises.
Total360™ reviews maintenance records during the claims process. Maintaining organized maintenance documentation is simply good practice and helps reduce risk throughout the truck’s life.
Built for Real-World Transactions
Total360™ supports both dealers and customers by simplifying the coverage process, increasing transparency, and reinforcing responsible ownership through proper maintenance. The result is a smoother transaction for everyone involved.
