When it comes to protecting commercial trucks, not all coverage is created equal. Repairs on medium- and heavy-duty trucks can be complex, costly, and unpredictable — especially as vehicles age and technology advances. That’s why Total360 structured its equipment repair programs around clear coverage tiers, allowing truck owners, fleets, and dealers to choose the level of protection that best fits their needs.
At the top of those options sits Tier 3, the most comprehensive level of coverage available, designed to protect over 500 components on Class 3–8 trucks.
What Are Covered Components?
Covered components are the specific parts and systems on a truck eligible for repair or replacement under a Total360 equipment repair program. Instead of vague promises, Total360 outlines coverage by system and by tier, providing transparency and clarity for both dealers and customers.
Coverage is organized into three tiers:
• Tier 1 – Core protection for essential components • Tier 2 – Expanded coverage across additional systems • Tier 3 – Maximum coverage with the broadest component list
Each tier builds upon the previous one, expanding both the number of components and the systems included.
Why Tier 3 Is the Best Option
Tier 3 is Total360’s highest level of coverage and is designed for customers who want the most complete protection available. With Tier 3, more than 500 components are eligible for coverage on medium- and heavy-duty trucks, making it the most robust option in the Total360 lineup.
Tier 3 includes coverage across critical systems such as:
• Engine (expanded internal components) • Transmission • Differential • Aftertreatment systems • Turbocharger • Electrical components • Engine accessories • Steering, suspension, and brakes • Cabin comfort systems
This level of coverage is especially valuable for modern trucks, where electronic systems, sensors, and aftertreatment components can drive up repair costs quickly.
Expanded Engine and Electrical Coverage
One of the biggest advantages of Tier 3 is its expanded engine and electrical coverage. As tiers increase, engine coverage expands to include more internal components, and Tier 3 offers the most complete protection available.
In addition, Tier 3 is the only tier that includes extensive electrical coverage. Today’s trucks rely heavily on electronic modules, sensors, and wiring harnesses to operate efficiently. When these components fail, diagnostics and repairs can be both time-consuming and expensive. Tier 3 helps address this risk by covering a wide range of electrical and control components that are not included in lower tiers.
Designed for Medium & Heavy Duty Trucks
Tier 3 coverage is available for Class 3–8 trucks and is designed with real-world usage in mind. Whether the truck is part of a single-unit operation or a larger fleet, Tier 3 offers peace of mind by reducing exposure to unexpected repair expenses across the most failure-prone systems.
For dealers, Tier 3 can also be a powerful sales tool. Offering the highest level of coverage helps differentiate inventory, remove buyer hesitation, and provide customers with confidence long after the sale.
Clear Coverage, No Guesswork
What sets Total360 apart is transparency. Covered components are clearly defined by tier, so customers know exactly what is included in their program. Tier 3 doesn’t rely on vague language — it is built around a detailed, documented list of more than 500 covered components.
This clarity helps:
• Reduce confusion at the time of a claim • Set realistic expectations for customers • Support smoother claims processing • Build trust between dealers and buyers
Choosing the Right Tier
While Tier 1 and Tier 2 provide valuable protection for certain use cases, Tier 3 is the best choice for customers who want maximum coverage and long-term confidence. It is especially well-suited for:
• High-mileage operations • Trucks with advanced electronic systems • Owners looking to minimize repair risk • Dealers seeking a premium coverage option for their customers
Repairs are a part of truck ownership — but uncertainty doesn’t have to be. Total360’s Tier 3 coverage offers the highest level of protection available, covering over 500 components across critical systems on medium- and heavy-duty trucks.
For those looking for comprehensive coverage, transparency, and confidence, Tier 3 stands out as the strongest option in the Total360 lineup.
To learn more about Total360 covered components and find the right tier for your operation, contact the Total360 team or visit our website.
